Who are we?
TripZoof is a newly born travel media platform cum online booking agency, which has been created with an intent to assist travel enthusiasts in planning vacations without any hassle. We have hand-picked some of the industry’s best travel professionals to help travellers across the world to pick the best destinations and exciting travel deals on flight and hotel bookings.
Type of Information (We Collect)
“Personal Information” refers to the information shared by users/visitors/customers on the website and collected by the organization for the following purposes:
Information shared by the users/visitors/customers on the time of registering/subscribing/purchasing on the website (TripZoof), includes but is not limited to the information related to (a) the personal identity of the users/customers/visitors such as name, gender, marital status, religion, age, etc., (b) contact details of the user/visitors/customers such as postal addresses, phone number, email address, etc. (c)The information shared by you may also include banking details (credit/debit card) and any other information concerning billing information and payment history.
The website might also collect information including but not limited to, (a) customers/users/visitors online activities and buying behavior.(b) Your user name, passwords, email addresses and other security-related information created by you to avail our services(c) data either created or registered by you or by a third party including social media channels, which you wish to save/store on our servers such as documents, image files, personal or non-personal information that are available on your linked social media handles (which include but are not limited to email address, username, friend list, profile pictures or any other information that is permitted to be received as per your account settings).
How TripZoof uses your personal information:
The Personal Information collected may be used in the following manner:
- Confirm Your Bookings Or Travel Reservations With Concerning Suppliers/service Providers.
- Keep You Informed About The Transaction Status.
- Send Reservation Confirmations.
- Send Any Updates Or Changes Made On Your Bookings.
- Allow Our Customer Service To Contact You, If Necessary.
- Request For Reviews Of Products Or Services Or Any Other Improvements.
- Send Verification Message(s) Or Email(s).
(a)For Making Bookings
We may use the personally identifiable details/information including, cardholder names, credit/debit card number with an expiry date, banking information, wallet details, etc. as shared/provided by the customer for making travel reservations or bookings. Please note that all the above-mentioned details are shared in an encrypted form. We may also use your Personal Information for several reasons, including but not limited to:
(b)For Sending you updates/offers
We may use Personal Information, including contact details (email address, phone number), personal identifying information (name, gender information, age), as shared by the users while registering/subscribing TripZoof.
Cookies and Session Data:
Cookies are small pieces of files that are stored by your browser on your system’s hard drive. It helps the site or service provider’s system to identify your browser and remember certain information.
Overall, cookies facilitate us to provide you with a better website experience, by enabling us to keep account of the pages you find useful and which you don’t. These small files saved in your hard drive, no way gives us access to your system, device, or any “personally identifiable information” about you, other than the data you choose to share with us in any manner. It depends on the user whether to accept or decline cookies. Conventionally, web browsers automatically accept cookies. However, you can disable accepting cookies.
With whom your personal information is shared:
The information shared by the customers shall also be shared with the end service providers like airlines, hotels, or any other suppliers who are responsible for fulfilling your booking. At the time of making any travel reservations, make sure you authorize us to share your details/information with the end service providers/suppliers. However, how the suppliers/service providers use the information is beyond our purview. So, we highly suggest all the users/visitors/customers read the privacy policies of the respective service providers/suppliers whose services you choose to avail, such as airline and hotel.
We do not rent or sell customer’s names or other personal details/information of users to third parties, excluding disclosing information with our business/collaborators/alliance partners or vendors who are engaged by us for providing various travel services.
Companies under the same corporate entity
With an intent to improve service efficiency and offer more customized assistance, we may, under secure & controlled circumstances, share your personal details/information with our affiliates, associate companies; our subsidiary or holding company or a subsidiary of our holding company or entity which controls is controlled by or is under common control.
Links to Other Websites
Disclosure of information:
In addition to the circumstances described above, TripZoof may also disclose User’s Personal Information if required to do so:-
- by law, required by any enforcement authority for investigation, by a court order or in reference to any legal procedure;
- to operate the business;
- for internal/regulatory compliance and audit exercise(s)
- to secure our systems; or
- to enforce or protect our rights or properties of TripZoof or any or all of its affiliates, directors, associates, employees or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our properties or rights be it intentionally or otherwise, or when such activities could harm anyone else.
To ensure that the integrity & security of our services are safeguarded, we may monitor/track your Personal Information. This monitoring may consist (without limitation) the filtering of outgoing as well as incoming electronic data messages to identify, limit, and/or prevent the transmission of spam, viruses, and/or defamatory, obscene, unlawful, or otherwise undesirable material or content.
These monitoring and storage activities may take place without your knowledge. In that case, we shall not be liable to you or any third party for any loss or damage, howsoever occurring because of such interception, monitoring, disclosure, and storage.
How we protect your personal information?
All payments on the Website are secured. This means all Personal Information you provide is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
The website has integrated strict security features in order to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information comes under our control, we adhere to strict security guidelines, protecting it against unauthorized access.
Use of the Services by Minors
The Services offered through our travel portal are not directed to individuals who are below eighteen (18) years of age, and we request that they must not provide or share their Personal Information on our website.
Spamming Our Website
If our automated spam detection system detects any of the user’s queries or comments as spam, then we reserve all rights to report the users IP and email address. This practice is followed globally to prevent any kind of spamming methods.
Withdrawal of Consent and Permission
Users/Customers may withdraw their consent to submit any or all Personal details/information or decline to provide any permission to the application on its tablet/mobile, as covered above. In case you choose to do so, then your access to the Website may be limited and/, or we might not be able to provide the services to you.